Video by Scofield Edit Copyright 2009
(posted by zgeorge497 thanks!)
I have a fellow Dorsey High School Alumna that owns a mobile manicure & pedicure business. She specializes in the care of nails versus merely making them pretty and glossy. She will come to your office, home or party. If you prefer to come to her beautiful studio, the fee is slightly lower. However, she still serves tea, treats and cocktails and strives to make her customers very comfortable. She has little take home packages for your upkeep. She also specializes in the rehabilitation and care of the nails for the elderly. Often, older people cannot care for themselves as they once did. Her mobile service and attention to nail care is the perfect answer. I think it is awesome. Her service is accessible and affordable. I applaud her for the time, care and dedication she has put into building and sustaining her business. Kudos for creating a niche in very saturated market. Smart lady.
While she is usually quite upbeat and compassionate on her posts regarding her business (another quality I appreciate about her as a business woman), the other day she had a Facebook posting expressing a very common frustration. One of her clients questioned her fee. Her prices are beyond reasonable. What she charges for a home/office visit is what some high scale salons charge in-house, without giving the care that she delivers.
Too often customers of self owned businesses and establishments do not want to pay the set price or pay at all! This is so common in the world of the entrepreneur. I still experience people calling me for advice (in the entrepreneurial world this is called a “consultation”) on how to market their website. “Kiera how do I get my website to first page ranking,” as if this can be explained in one sentence or executed in one fell swoop. I often times give a few tidbits of advice. I then sell the keyInsights offerings. More often than not the response is, “Oh. No, I was just hoping you could tell me so I can do it. I can’t really afford to pay you.” Sometimes I want to say:
[insert sarcasm here]“Oh, yeah, right, right. Okay. And I was just hoping that I could ask the gas station attendant to tell me where he gets his crude oil so I can go dig up my own. Also, ‘Mr. Filling Station Attendant, what is the process for making the gas again? Because I really can’t afford it.’ ”
I mean, seriously? Get outta here.
The same way people pay for services in establishments that have prices listed or tags, is the same way customers should treat people who work for themselves. Actually, probably more so. It is no easy walk in the park to work for yourself. As Scofield’s video illustrates (see the beginning of this post), no one would haggle a waiter or video store clerk for a lower price. Why do it to hard-working entrepreneurs? The price quoted is the price that should be paid.
Bottom line, if you use the service, pay for it. Entrepreneurs have bills just like you.